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Offline Durham Forum

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Broadband
« on: Oct 09, 2010, 08:52 »
I swapped my broadband from Demon to BT. Yesterday was the changeover date. I had an email from BT yesterday saying my broadband was now live, but my Demon broadband is still working, so the BT email isn't right, unless I can have two broadband suppliers on the same telephone line at the same time!

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Offline Credo

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Re: Broadband
« Reply #1 on: Oct 09, 2010, 09:48 »
Had a similar problem with plus.net part of BT. When I was transferring my sisters over from TalkTalk. Between them they lost her line and we have had to pay for a new one. Talktalk broadband was still working over a fortnight after change over date but no landline was working. Plus.net say they never received line from TalkTalk  who say everything was transferred to plus.net and can't explain why she still had broadband. A nightmare all round.

One talktalk helpdesk (not aptly named) told her. "if you are conecting through talktalk you must be stealing it from a neighbour"


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Offline Durham Forum

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Re: Broadband
« Reply #2 on: Oct 09, 2010, 11:28 »
This afternoon i'm going to change my router settings to point to BT broadband and see if it connects. I'm not expecting it to work, as Demon broadband is still working on the line. BT emails said it could be as late as midnight on the changeover day for things to swap, but i got the completion email about 2pm, so expected Demon to have stopped working, but it hasn't!

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Offline Durham Forum

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Re: Broadband
« Reply #3 on: Oct 09, 2010, 14:11 »
It works now. And it's faster! Didn't plug in the BT router, still on the Netgear one. Just changed the login details. Simples!

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Offline Victoria Sponge

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Re: Broadband
« Reply #4 on: Oct 09, 2010, 14:53 »
It works now. And it's faster! Didn't plug in the BT router, still on the Netgear one. Just changed the login details. Simples!

So does this mean you have a router going spare?



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Offline Durham Forum

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Re: Broadband
« Reply #5 on: Oct 09, 2010, 15:47 »
So does this mean you have a router going spare?


If i move to the BT home hub I will, but currently the Netgear one is working fine and is far more configurable, so will be sticking with it for the moment.

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Offline flooky

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Re: Broadband
« Reply #6 on: Oct 09, 2010, 18:44 »
I have a Micronet ADSL2+ and an Origo routers sat in the cupboard if you need one.
You can try both and see which works best for you.

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Offline Credo

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Re: Broadband
« Reply #7 on: Oct 10, 2010, 13:19 »
Don't know what's going on Son no1 has just phoned to say his Broadband had not worked for a week so he contacted o2 who told him he has cancelled his account 2 months ago. He asked who had cancelled it and when. U2 could not tell him only that it had been cancelled. He asked how he had still been using it upto this week is if it was cancelled.
O2 will reconnect his broadband if he signs up for a new contract with 12 months minimum. It seems strange this happened just after his year was up.

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Offline Durham Forum

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Re: Broadband
« Reply #8 on: Oct 10, 2010, 13:41 »
That's strange. Generally you have a window of 30 days to decide if you want to renew your sub once out of contract, but normally they don't just cease the service!

I haven't investigated all the extras that come with the BT account yet, but will over the next few days. It's certainly a lot faster, both on download and upload.

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Offline Credo

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Re: Broadband
« Reply #9 on: Oct 10, 2010, 13:46 »
Is it fibre or copper line your BB

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Offline Durham Forum

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Re: Broadband
« Reply #10 on: Oct 10, 2010, 14:24 »
Just bog standard copper at the mo. Haven't got fibre in our exchange yet.

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Offline iribf press

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Re: Broadband
« Reply #11 on: Oct 11, 2010, 20:51 »
My son is with Sky. His desktop connects ok to the internet but his and his daughter's laptops won't connect. Sky insist there's a problem with the laptops but they connect ok from my house. My son isn't happy at all with them but can only get either BT or Sky where he lives and BT were even more rubbish.

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Re: Broadband
« Reply #12 on: Oct 11, 2010, 21:16 »
Would it be right that his desktop would be wired to his router whereas the laptops will be wireless? If they connect ok wirelessly from your house then it's a wireless config problem with his own router and nowt wrong with his laptops (big coincidence for two laptops to have the same fault, look to the common denominator - the router). Sky's routers come preconfigured with network id and password, so it depends on the error as to how to proceed further.

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Offline iribf press

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Re: Broadband
« Reply #13 on: Oct 14, 2010, 15:18 »
Thanks Neforum. He is convinced it is his router but he's spent hours on the phone to Sky and they're having none of it. Think it's time for him to take things further.

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Re: Broadband
« Reply #14 on: Oct 14, 2010, 15:42 »
Thanks Neforum. He is convinced it is his router but he's spent hours on the phone to Sky and they're having none of it. Think it's time for him to take things further.

Well, there's obviously nothing wrong with the wireless card on the laptop because it connects at your house. Have the laptops EVER worked at his?

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Offline Credo

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Re: Broadband
« Reply #15 on: Oct 14, 2010, 16:28 »
One thing I always check with wireless conections and that is is wireless zero config turned on  in services.

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Re: Broadband
« Reply #16 on: Oct 14, 2010, 16:47 »
Try to find out what the message says when it fails. It might give us a clue what the problem is. Is it Sky's own router?

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Re: Broadband
« Reply #17 on: Oct 15, 2010, 18:35 »
Thank you. I've emailed him what you said. He'll probably phone me when he has a chance.

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