// BT Infinity Broadband

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Offline Durham Forum

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BT Infinity Broadband
« on: Mar 12, 2012, 22:01 »
Ordered today. Installed on monday

40 meg download, 10 meg upload, unlimited use.

  :D


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Offline SouthernExPat

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Re: BT Infinity Broadband
« Reply #1 on: Mar 14, 2012, 09:17 »
Yeah...but it's BT isnt it?

BT Openreach, are without a shadow of a doubt (in my experience) the most useless bunch of dullards I've ever had the pleasure of sticking two fingers up at!
(I wouldnt hold your breath for Monday m8...I ordered it last November...they were coming out in December....finally arrived in January!.....utter tossers
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Offline Credo

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Re: BT Infinity Broadband
« Reply #2 on: Mar 14, 2012, 14:49 »
But are Openreach not the technical people for who ever you get your broadband from. It was my opinion that they were part of BTPLC but were responsible for the infrastructure rather than the retail customer.
Visit www.lewybody.org  The more people who know the less who suffer

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Offline SouthernExPat

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Re: BT Infinity Broadband
« Reply #3 on: Mar 14, 2012, 17:15 »
But are Openreach not the technical people for who ever you get your broadband from. It was my opinion that they were part of BTPLC but were responsible for the infrastructure rather than the retail customer.

Yes, Openreach who I call 'the Untouchables' are just the Lackys for BT retail
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Offline Durham Forum

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Re: BT Infinity Broadband
« Reply #4 on: Mar 15, 2012, 16:51 »
Well, the router arrived today, as promised.  :wink:

Offline SouthernExPat

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Re: BT Infinity Broadband
« Reply #5 on: Mar 15, 2012, 19:14 »
Well, the router arrived today, as promised.  :wink:

pleased for you m8... you must be one of the lucky ones :wink:
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Offline Tessxvi

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Re: BT Infinity Broadband
« Reply #6 on: Mar 15, 2012, 22:42 »
Big Cheese - Please let us know how you get on with BT Infinity.  I "expressed an interest" some time ago, and am now told by email that our exchange is ready to go, but I am hesitating on the brink   :shock:
Tessxvi

Offline Durham Forum

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Re: BT Infinity Broadband
« Reply #7 on: Mar 19, 2012, 17:30 »
OK, the installation is done. All went smoothly and to schedule.

Speed

Download 6.7 MB is now 32 MB

Upload 0.3 MB is now 8.3 MB

The upload speed is going to be very useful, especially for things like The Chapter.  :P

Offline SouthernExPat

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Re: BT Infinity Broadband
« Reply #8 on: Mar 20, 2012, 19:37 »
Yes, but are you happy!....I mean, life isnt all about upload speed!  :tease:
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Offline Durham Forum

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Re: BT Infinity Broadband
« Reply #9 on: Mar 21, 2012, 11:12 »
Well it seems canny so far. I'm still in the line stabilisation phase until 29th March, so will have to see how it settles. I've got all of my wireless stuff connected up now and it's lightning fast for AppleTV and music streaming.

So yes, i'm pleased.  :)

Offline Tessxvi

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Re: BT Infinity Broadband
« Reply #10 on: Mar 22, 2012, 12:42 »
Thank you for your reply.  Our's is to be connected up on Tuesday next, so I will let it settle down and let you know how we get on.

BTW - the internet here in the period before last Christmas got slower and slower until I thought I should give it up.  In the New Year I obtained and fitted a BT i-plate, now called an "accelerator" I think, and things have improved no end since then.
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Offline flooky

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Re: BT Infinity Broadband
« Reply #11 on: Mar 29, 2012, 09:11 »
Glad it's working for you Bossman  :wink: and seems to have gone smoothly.

When we upgrades ours at work from Total Broadband to BT Infinity, they gave us an installation date then postponed it as they "could not find out who our current broadband supplier was to get the MAC code" .......... it was themselves.  :roll:

They were also supposed to stop the billing of the Total Broadband and start the billing of the BT Infinity (all paid by Direct Debit).
They managed to start the BT Infinity billing (but not the Direct Debit bit) and also kept billing and taking the DD for the Total Broadband, then cut us off on the BT Infinity without warning us.

Last week BT Openreach did some work to the lines in the street in Horden outside one of our business properties, they managed to disconnect both the telephone line and fax/broadband line and drove away.
They had to come back out to fix the work they had done.

Offline Tessxvi

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Re: BT Infinity Broadband
« Reply #12 on: Mar 30, 2012, 13:44 »
Well, we've got it and it is up and running - touch wood.


Day 1 - engineer arrives as promised having done work at the cabinet first.  Hooked up modem to existing hub and things apparently worked.  After she departed - they didn't.  No broadband at all.  Struggled with help line (call centre in India plus me being deaf) but got the message across that the set up was not working.  Appointment fixed for the following day.


Day 2 - two engineers arrive - but one sits in van.  Man examines set up, tears hair, and sets about installing BT Infinity.  Re-wires old master socket in hall to be an ordinary socket, re-wires socket in my "study" to be new master socket.  Plays with BBC i-Player and shows me how good it is.  Carried out many tests and tells me a lot about working for BT (which is not good).  As he leaves I ask about the line filters - "not neccessary with the new master socket " he says.  Will work better without them - so I take them out.


Day 3 - DSL light is "off" more than "on" with no communication when it is so.  Book says "modem is restarting".  Hmmm.  Is this the so called settling down process ??  Eventually I take the law into my own hands and replace the line filters in all our working extension sockets.  Instant solution.  Modem OK - all lights on and steady and good communication.


Bad advert for BT.


Moral : If you have a BT engineer visit your house, lock the door behind him, hide the key and keep him on the premises for 24 hours at least.  Only release him when all is definitely fixed.  Ignore armed police outside.
Tessxvi

Offline SouthernExPat

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Re: BT Infinity Broadband
« Reply #13 on: Mar 30, 2012, 21:30 »
I still think they're idiots I'm afraid
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Offline Tessxvi

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Re: BT Infinity Broadband
« Reply #14 on: Apr 29, 2012, 21:27 »
Since then I have had an email from BT offering to upgrade my speed yet again, and all for no extra cost.  So I have gone for this, but am still in the 10 day settling down period - BT Infinity, not me - so haven't tried any speed tests.  Seems OK.


The best thing about this whole upgrade is the upload speed, so that uploading photos to websites is much faster.


Overall - a step in the right direction I think.
Tessxvi

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