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Offline Credo

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o2 Price increase
« on: Dec 15, 2012, 12:03 »
Signed up for an upgrade on my mobile about a month ago with O2, to give you some idea of the time scale I have not yet paid a full bill on my new contract only the one that was half my old phone and half my new one. Yesterday I received an email telling me the price was going up by 3.2%. Phoned 02 asked if I could cancel my upgrade and return phone, no. So I am tied into a 24 month contract for more than I budgeted for.
O2 customer services were no help tough its just bad luck the price increase came just after you signed up for an upgrade. My argument was that they O2 as a company, must have known the price increase was coming so I believe I should have been informed of this prior to signing up.
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Offline Credo

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Re: o2 Price increase
« Reply #1 on: Dec 18, 2012, 10:49 »
Writen to O2 Reply was same. It seems they decided to increase prices by the rate of inflation accross the board and using they words I was just unlucky that I had just started a new contract.

Feel really cheated by them. Would not have minded a yeat down the line but really pi**ed off with them accepting people on a contracr knowing they were putting prices up.
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Offline Durham Forum

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Re: o2 Price increase
« Reply #2 on: Dec 18, 2012, 11:31 »
Which price is going up, the phone rental price or the calls tariff?

If it's the calls tariff, can't they put that up at any time, irrespective of whether you have a contract or not?

How much has the price actually gone up in £+p ?

Offline flooky

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Re: o2 Price increase
« Reply #3 on: Dec 18, 2012, 13:42 »
The rental tarrif is going up by 3.2% from February 2013 (28th I think), so £31 per month will become £31.99 per month.

I thought they were all being forced to reduce their prices or is that just the calls part or maybe even just calls/ texts when roaming  :?: whatever it is they will always find another way to con sorry, amend their pricing structure to make even more profits.  :roll:

Offline Durham Forum

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Re: o2 Price increase
« Reply #4 on: Dec 18, 2012, 15:11 »
That'll affect me too then.  :cry:

Offline Credo

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Re: o2 Price increase
« Reply #5 on: Dec 19, 2012, 13:22 »
Its the line rental thats going up. My complaint is that its going up before I have even made my first payment on the contract.
If not a con then very bad customer service.
Visit www.lewybody.org  The more people who know the less who suffer

Please don't confuse my personality with my attitude
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Offline Credo

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Re: o2 Price increase
« Reply #6 on: Dec 23, 2012, 08:53 »

    Under current Ofcom rules communications providers are required to give customers a minimum of one month’s notice of any change to their contractual terms that is likely to be of material detriment and customers must be able to withdraw from their contract penalty-free following such notice (General Condition 9.6).

Ofcom | Ask us - Services and Billing - Can a telecoms provider change the terms

Have I found a way out of it?
Visit www.lewybody.org  The more people who know the less who suffer

Please don't confuse my personality with my attitude
My personality is who I am, my attitude depends on who I am talking to.

 

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